PRIVACY NOTICE

On this page you can read about how we process your personal data as per the General Data Protection Regulation (GDPR). You can trust that we treat your personal data with great respect and care.

Please note that this entire document is protected by copyright and you may not copy any text from it.

This privacy policy applies to the company Mind Academy for the website www.mind-academy.no. Owner and founder Audun Lindhjem, is responsible for the editing of this document.

Our contact details are:

Full company name: Mind Academy Audun Lindhjem
Postal address: Kirkeveien 57, 0368 Oslo, NORWAY

Organization number: 921 757 441
Internet address: www.mind-academy.no
E-mail address: [email protected]
Phone: (+47) 907 82 250

  • Your rights of access and rectification: You may request access to or a copy of the information we process about you and ask us to rectify any incorrect data. 
  • Your right to erasure or restriction: In some circumstances, you may ask us to delete and/or restrict our processing of your data, but we cannot delete any data we are required to process.
  • Your right to object to processing: In some circumstances, you may ask us to stop processing your data.
  • Your right to data portability: In some circumstances, you may ask us to transfer your data to you or to another organisation.
  • Also, if you’re unhappy about how we process your data, you have a right to complain to a national data authority. We hope, however, that you will contact us first so that we can try to resolve the matter for you in a satisfactory way.

Please contact us if you have any questions about or want to exercise one of your rights. You are entitled to a reply within 30 days.

We typically process personal data about 

  • Customers and clients
  • Prospects
  • Leads
  • Members (students through online courses)
  • Vendors
  • Partners
  • Website visitors

We process personal data when you

  • Buy our products or services 
  • Join our membership 
  • Subscribe to our newsletter 
  • Opt in for our free content 
  • Sign up for our events, free or paid 
  • Respond to one of our surveys 
  • Provide us with your contact details, e.g. give us your business card 
  • Contact us via phone, text, email, social media or our website 
  • Otherwise use our website, e.g. leave a comment (cf. our cookie policy)

It is voluntary to provide us with personal data, but if you choose not to, we may not be able to provide you with our services. We do not rent, buy or sell personal data from or to others, use automated decisions or profiling in the processing of your personal data or process special category data.

Under the GDPR Article 6-1, the lawful bases we rely on for processing your information are:

  1. Your consent 
  2. We have a contractual obligation (contract) 
  3. We have a legal obligation
  4. We have a legitimate interest

We process personal data when:

You communicate with us
When you contact us through the website (contact form, blog comments, chat), e-mail, phone (call, text message), social media and/or give us your business card, we process personal data. Depending on where and how you contact us, this may include contact details, IP address and other information you choose to send to us. 

The purpose is to be able to respond to your inquiries and, on some occasions, to keep records in case of complaints or legal claims. The lawful basis is f), where the legitimate interests are to be able to respond to your inquiries and, on some occasions, to keep records in case of complaints or legal claims.

You purchase our products and services
When you purchase products and services from us, we process personal data such as contact details, order and payment details as well as purchase history. The purpose is to be able to fulfil our obligation to deliver products and services you have purchased and to manage the customer relationship. The lawful bases are b) contract and c) legal obligation.

You receive marketing as an existing customer 
If we have an existing customer relationship with you as per the Norwegian Marketing Control Act § 15, we can send you marketing via e-mail and text messages. The purpose is to provide you with good customer service and the lawful basis is f), where the legitimate interest is to offer our relevant products and services. The lawful basis may also be a), where you have given us your consent.

You can opt out of the marketing at any time by unsubscribing in any marketing email or text message you receive.

You become our student or a member
When you become a student or member of ours, we process personal data such as contact details, order and payment details as well as purchase history. The purpose is to be able to fulfil our obligation to deliver products and services you have purchased and to manage the customer relationship. The lawful bases are b) contract and c) legal obligation.

Our learning management system / course provider has integrated analytics showing sign in count, last activity date and course progress. We use this data to analyse our content and to make continuous improvements in our service offerings. The lawful basis is f), where the legitimate interest is to continuously improve our products and services.

You subscribe to our newsletter
We regularly send out email newsletters which sometimes contain information about our products and services. When you become a subscriber, we process personal data such as contact details, location data and IP address. The purpose is to share updates, articles, discounts, give-aways and other useful content. The lawful basis is a) consent and you can easily unsubscribe at any time by clicking the "unsubscribe" link in any such newsletter.

Our email service provider has integrated analytics showing email opens and clicks. We use this data to analyse the performance of our newsletters and to tailor our content to you. The lawful basis is f), where the legitimate interest is to continuously improve our products and services.

You attend our events

When you attend our free events, we process personal data such as contact details and, sometimes, dietary and/or access requirements. For paid events, we also collect order and payment information. The purpose is to be able to process your registration and payment (if applicable). We may also use your data to send you an evaluation of the event you attended, as well as invite you to other relevant events and/or to offer our relevant products and services.

The lawful bases are a) consent, b) contract (for paid events) and/or f), where our legitimate interest is offering you relevant products and services. If we collect any information about dietary and/or access requirements, we also need your consent under GDPR Article 9 (2) (a).

You respond to our evaluations or surveys
Responding to our evaluations and surveys are voluntary. We process personal data such as contact details and other information you choose to share with us. When it’s anonymous, we don’t process any personal data.

The purpose is to gather your feedback so that we can continuously improve our products and services, as well as provide you with better customer service in the future. The lawful basis is a) consent.

You supply services to or collaborate with us
When you enter into an agreement with us either as a vendor, partner or data processor, we process personal data such as contact details and correspondence.

The purpose is to be able to enter into this agreement and to respond to your inquiries and the lawful basis is b) contract.

You use our website
When you use our website, we process personal data such as IP address and other technical data collected via cookies and analytics tools. The purpose is to provide you with a good user experience and to analyse user behaviour so that we can continuously improve and develop our website and service offerings. The lawful basis is f), where our legitimate interests are to provide you with a good user experience, as well as continuously improve our website and service offerings. Read more in our cookie policy.

Your personal data is only retained for as long as we have a purpose and a lawful basis:

  • Until you withdraw your consent (e.g. for email and SMS marketing)
  • For as long as we have a contractual obligation, and, if applicable, in accordance with accounting and bookkeeping rules (e.g. for sales)
  • For as long as we have a legal obligation; in accordance with accounting and bookkeeping rules and/or other legal requirements (e.g. for employment)
  • For as long as we have a legitimate interest or until you ask us not to process your data in such a way (e.g. marketing to existing customers)

You can always withdraw your consent for any data processing based on consent, and you can reach out to us at any time if you’d like us to stop processing and/or ask us to delete any of your data. 

In order to run our business efficiently and securely, we sometimes will have to share your personal data with other parties such as:

  • Data processors: providers of various services that process your personal data on our behalf (e.g. for IT and administrative services, accounting, cloud storage, web hosting, e-mailing etc.)
  • Professional advisors from industries such as law, finance, accounting, auditing and insurance
  • IT and other systems support, e.g. for our website, course portal, cloud storage etc.
  • Public authorities we are obliged to report to

We require that all such recipients secure data in accordance with good information security and as per the requirements of this Privacy notice. 

In some cases, your personal data will be transferred outside the EU/EEA, e.g. where we use data processors to manage cloud storage, email services, web hosting etc.

We only use data processors we trust, that are well known.

We take information security seriously and we will always do our utmost to safeguard your personal data in the best possible way. For example, we use strong passwords, data encryption, access control and two-factor authentication to secure our data and prevent unauthorized persons from accessing, altering, deleting, or in any way affecting the data we store, including your personal data.

 

This privacy notice explains how we process personal data in our business as per the General Data Protection Regulation (GDPR).

Please note that this document is protected by copyright and you may not copy any text from it. All breaches will be legally pursued.

Bedre Bedrift AS has helped us prepare this privacy notice, although they are in no way legally responsible for the content. If you need help preparing your own privacy notice, feel free to contact them directly.


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